Privacy Policy

last updated: 12th July 2019

We are Redcote Leisure, a UK based seller of Micro campers, Campervans and Motorhome. Our website can be located at https://www.redcoteleisure.co.uk.

How to contact us

You can contact us:

by phone: 01202 893710
by email: info@redcoteleisure.co.uk
by contact form: Contact page
by branch: find your closest branch

Our primary location is:

Redcote Leisure

Redcote House, 3 Boundary Lane, St Leonards
Ringwood BH24 2SE

 

What personal data we collect and why we collect it

Comments

When visitors leave comments/reviews on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact Forms

Where contact forms are shown on the website, we collect only the information requested, as well as the Visitors IP address and browser user agent, which helps us to reduce spam.

All information submitted to this form will be used internally, and unless specifically specified will not be used for marketing purposes. However, we may contact you personally if we believe that you are a valid prospect genuinely looking for our services; this does not affect your rights under GDPR.

Analytics

We use several analytic systems to track the usefulness and effectiveness of our website;  within these systems, we may track IP address, Browser User Agents, screen recordings (That do not include personal information or form entries); and several other anonymous pieces of data.

iThemes Security

What personal data we collect and why we collect it

Cookies

Visiting the login page sets a temporary cookie that aids compatibility with some alternate login methods. This cookie contains no personal data and expires after 1 hour.

Security Logs

The IP address of visitors, user ID of logged in users, and username of login attempts are conditionally logged to check for malicious activity and to protect the site from specific kinds of attacks. Examples of conditions when logging occurs include login attempts, log out requests, requests for suspicious URLs, changes to site content, and password updates. This information is retained for 60 days.

Who we share your data with

This site is scanned for potential malware and vulnerabilities by Sucuri’s SiteCheck. We do not send personal information to Sucuri; however, Sucuri could find personal information posted publicly (such as in comments) during their scan. For more details, please see Sucuri’s privacy policy.

How long we retain your data

Security logs are retained for 60 days.

Where we send your data

This site is part of a network of sites that protect against distributed brute force attacks. To enable this protection, the IP address of visitors attempting to log into the site is shared with a service provided by ithemes.com. For privacy policy details, please see the iThemes Privacy Policy.

WooCommerce

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.

We will also store comments or reviews if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds and support you.

Payments

We use Stripe for our payment processing, thus no payment details are stored on our website. You can learn more about Stripe from their privacy policy.

MailChimp

When shopping, we keep a record of your email and the cart contents for up to 30 days on our server. This record is kept to repopulate the contents of your cart if you switch devices or needed to come back another day. We will also use this information to send cart reminders if you leave the site without checking out. This is not classed as marketing and so does not affect your rights under GDPR. You can find out more about MailChimp from their privacy policy

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